30-Day Return Policy

 

At UGT Brand, we strive to provide our customers with a seamless shopping experience and utmost satisfaction. We understand that sometimes you may not be completely satisfied with your purchase, and we are here to help. Hence, we have formulated a comprehensive 30-day return policy to ensure your convenience and peace of mind.

 

1. Eligibility:

- All products purchased through our online retail store are eligible for return, except for the items mentioned in the non-returnable items section (point 4).

- The return request must be made within 30 days from the date of delivery.

- The product must be in its original condition, unused, and with all the original packaging and tags intact.

- Proof of purchase, such as the order number or receipt, is mandatory for initiating a return.

 

2. Return Process:

- To initiate a return, please contact our customer support team either through email, phone, or the contact form available on our website.

- Provide the necessary details, including your order number, the reason for the return, and any relevant information.

- Our customer support team will guide you through the return process and provide you with a Return Merchandise Authorization (RMA) number.

- Please ensure that the RMA number is clearly mentioned on the return package.

 

3. Return Shipping:

- The customer is responsible for the shipping costs associated with returning the product, unless the return is due to a damaged, defective, or incorrect item.

- We recommend using a trackable shipping method to ensure the safe return of the product.

- Upon receiving the returned product, our team will inspect it to verify its condition and approve the refund or exchange.

 

4. Non-Returnable Items:

- Certain items are not eligible for return for hygiene or safety reasons. These include but are not limited to:

- Personal care products (e.g., cosmetics, skincare, intimate apparel)

- Consumable items (e.g., food, beverages, supplements)

- Customized or personalized items

- Gift cards or digital products

 

5. Refund or Exchange:

- If the returned product meets our eligibility criteria, you may choose between a refund or an exchange.

- Refunds will be issued using the original payment method used during the purchase.

- Exchanges are subject to availability, and we will make every effort to accommodate your request. If the desired item is not available, a refund